Our results driven contact center services will compliment your internal practices and enable your organization to get the most out of your marketing dollars.
We thrive on doing the groundwork that will make you successful.
And, we’re good at it…..REALLY GOOD
Do what you do best, close business, and leave the pipeline-building to us…
Read MoreWe recognize that as an extension of your organization, the interaction we have with your audience will impact their commitment. This is your lifeblood, maintaining an on-going relationship is imperative! Let our passion and strategic intelligence work for you!
Read MoreEnsure a Higher Return on your sales and marketing investment and partner with Thumbs Up Marketing to personally bring your product or service to hundreds and thousands of targeted, prospective consumers.
Read MoreWe are results oriented with unsurpassed customer service! Allow us to raise your “Net Promoter Score”!
Read MoreFor 30 years, Thumbs Up has been a leading provider of telemarketing and contact center services.
We create and promote mutually rewarding relationships between our clients and their audience. We do this using best in class quality practices and leading edge technology.
We continue to enjoy an excellent reputation for first-class customer service, winning results, cost-effective pricing and awesome ROI’s.
Outsourcing your call center, or in the old days, telemarketing, is an important decision. At Thumbs Up, we are proud to be the choice of many well-known satisfied corporations and we consider ourselves a true extension of their own internal departments.
Our flexibility and quick response to clients’ changing needs have set us apart in the teleservices industry.
Case Study: Health Insurance Company
Objectives
1. Generate and qualify new business opportunities
2. Inform and educate marketplace on commercial and personal product lines
3. Close gap on leads to sales process
Solution
1. Identify decision maker
2. Utilize sales protocol to qualify warm leads vs. hot leads
3. Live transfer qualified “HOT” prospects to selected agent
Results
1. 0ver 25,000 hot leads generated
2. 2 live transfers per hour
3. 5:1 ROI
Case Study: Large Metropolitan Healthcare Organization
Objectives
1. Donor Acquisition
2. Large Donor Identification
3. Convey Philanthropic Message
4. Promote and foster good will in community
Solution
1. Create comprehensive training program
2. Follow up calls made to direct mail recipients focusing on development and public relations
3. Verify all pledges to drive fulfillment lift
Results
1. 23% of all calls resulted in commitment
2. Generated over 200,000 donations
3. 2:1 ROI from 1st year contributions
Case Study: Leading National Portrait Studio
Objectives
1. Generate appointments for several hundred retail portrait studios across the United States
2. Drive cost-effective volume into studios nationwide
Solution
1. Conduct outbound sales calls to consumers inviting them to schedule an appointment with their neighborhood location
2. Schedule real-time appointments using client’s web-based appointment system
Results
1. Over 75,000 appointments scheduled
2. Managed multiple databases for client with conversion rates from 10%-65%
3. 4:1 ROI
Case Study: Large Multi-Location Hair Salon
Objectives
1. Telephone to measure satisfaction of last visit
2. Gather data to manage 50 individual locations – Tie results to salon and stylist incentives
3. Improve customer loyalty
Solution
1. Conduct a 3 question survey within 14 days of last visit utilizing “best in class” quality assurance
2. Design statistical analysis and reporting
3. Pinpoint areas for improvement for each operation
Results
1. Over 15,000 surveys performed in 13 monthly periods
2. Measurable improved customer retention
3. Identified dissatisfied customers for client follow up
4. Lifetime value of delighted customer … PRICELESS!
Case Study: Major Motion Picture Exclusive Licensing Agency
Objectives
1. Canvas multiple industries for new business opportunities
2. Identify decision maker
3. Qualify leads for in-house sales effort
Solution
1. Construct and conduct survey containing 5 results oriented questions
2. Qualify prospects and generate prioritized leads for in-house sales staff
3. Strategic quality calibration sessions and custom-designed system for data capture
Results
1. Identified decision maker and verified contact information for future marketing and sales communication
2. Identified top performing demographics
3. Over 3,500 leads generated
4. 6:1 ROI on new customer revenue
Case Study: Healthcare – Hospital
Objectives
1. Telephone survey to measure satisfaction of last visit
2. Gather data to manage client internal quality control efforts
3. Apply strict quality assurance measurement on every call
Solution
1. Conduct customized 20 question survey based on treatment and service received
2. Design statistical analysis and reporting
3. Pinpoint areas for improvement for each sector
Results
1. Promoted customer delight
2. Identified disenchanted patients
3. Provided critical point of escalation for patient feedback
4. Survey results influenced executive strategic planning
