One of the elements in our winning formula is the strategic use of Best in Class Technology. Our technology enhances production, cost effectiveness, quality, and reporting.
Thumbs Up operates on the OpenScape Contact Center platform, developed by Siemens/Unify. OpenScape is SQL server based and provides an inbound platform, predictive dialer, and IVR/VRU. It is valued for its open architecture and flexibility and blended capabilities. In addition, the OpenScape platform digitally records ALL calls in .wav format for verification and quality purposes.
Our platform provides our management team with real-time, on-line call activity statistics. Having this information at our fingertips allows us the flexibility to manipulate dialing tactics to maximize performance.
This SQL based platform also produces customized reporting. Consensus is derived during the design and development phase of the startup as to what data should be included. Reporting is delivered daily via email, fax or secure FTP (if sensitive data is involved such as credit card information). Throughout the campaign, we continue working with our clients to provide meaningful customized reporting to fit specific needs.
Overall, our platform will allow efficiencies that will positively impact time and cost. Simply put, our platform provides more contacts per hour which in turn means more conversations per hour, which in turn means more revenue opportunities for our clients!